May 5, 20218 reasons (within your control) you’re not being promoted into leadership***UPDATE — 7th November 2022 *** Following useful feedback and reflecting on my own learnt experience, I’ve expanded on the points below and incorporated more tips and illustrations in a short, practical guide. It’s available in ebook and print format on Amazon. Thanks to everyone who has contributed to the launch. — — — — —…Leadership18 min readLeadership18 min read
Published in Monzo Bank·Jan 12, 2021Seven things I learnt scaling research (and design) at MonzoThree years ago, I joined Monzo as the first user researcher in the Design team. We were just five people and autonomous product squads hadn’t yet been formed. There were about 120 people in the whole company and we had around 400k customers on a prepaid card. It felt like…User Research6 min readUser Research6 min read
Published in Monzo Bank·Jan 23, 2020The trick we use to make research findings memorable at MonzoResearch is an important part of how we build things at Monzo. It’s our mission to make money work for everyone, and the only way we can do that is by understanding people’s wants and needs. Researchers typically work in product teams that are made of different professions, from designers…UX5 min readUX5 min read
Published in Monzo Bank·Jun 3, 2019Why everyone at Monzo does researchWe’re growing the user research practice at Monzo so every product team has support from a researcher. But we’re growing so fast that it’s a challenge to hire and onboard new joiners quick enough. …UX6 min readUX6 min read
Published in Monzo Bank·Feb 11, 2019The tool we use to turn around user research findings fast at MonzoAs we grow as a company and more and more people start using Monzo, user research becomes even more important. We need to run sessions frequently and use our findings to inform product decisions, so we keep meeting the growing, changing needs of our customers. To help us do that…User Research6 min readUser Research6 min read
Published in Monzo Bank·Aug 7, 2018Understanding how young people manage their moneyWe want to make money work for everyone, and that includes teenagers who might be managing their money for the first time. Last year we announced that we’ve made Monzo available to 16–17 year olds! As we prepared to bring accounts to younger people, we spent some time over the…User Research6 min readUser Research6 min read
Published in Monzo Bank·Feb 2, 2018Understanding our users at MonzoOur mission at Monzo is to make banking better for one billion people, and a large part of achieving that involves solving existing problems. …UX5 min readUX5 min read
